Last Updated: March 2026
1. Introduction
Toronto Aeroport Limo (“we”, “us”, or “our”) is committed to protecting the privacy and personal information of all individuals who use our services, visit our website at torontoaeroportlimo.com, or communicate with us by phone, email, or any other means. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights regarding that information.
By using our website or booking our services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or services. We encourage you to read this policy carefully and contact us if you have any questions.
Toronto Aeroport Limo operates in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario provincial privacy legislation. We are committed to meeting or exceeding the standards required by Canadian privacy law in all aspects of how we handle your personal information.
2. Information We Collect
We collect personal information that is necessary to provide our limo and chauffeur services to you. We do not collect more information than we need, and we do not collect information for purposes unrelated to providing our services.
2.1 Information You Provide Directly
When you make a booking, request a quote, create an account, or contact us, you may provide us with the following personal information:
- Full name
- Email address
- Phone number
- Pickup and drop-off addresses
- Flight information (flight number, airline, arrival or departure time)
- Payment information (processed securely through our payment provider – we do not store full card details)
- Special requests or instructions related to your booking
- Corporate account details including company name and billing address
2.2 Information Collected Automatically
When you visit torontoaeroportlimo.com, we may automatically collect certain technical information including:
- IP address and approximate geographic location
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the website
- Referring website or search engine
- Cookies and similar tracking technologies (see Section 6)
2.3 Information from Third Parties
In some cases, we may receive personal information about you from third parties such as corporate account administrators who book on your behalf, travel management companies, or referral partners. We handle all such information in accordance with this Privacy Policy.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To process and confirm your limo or chauffeur service booking
- To contact you regarding your booking, including confirmation, updates, and day-of communications
- To coordinate your pickup and drop-off logistics, including flight tracking
- To process payments for services rendered
- To manage corporate accounts and generate invoices
- To respond to your enquiries, complaints, or feedback
- To send booking receipts and service summaries
- To improve our website, services, and customer experience
- To comply with legal obligations and regulatory requirements
- To send promotional communications where you have provided consent (you may opt out at any time)
We do not use your personal information for automated decision-making or profiling that produces legal or significant effects on you without your explicit consent.
4. How We Share Your Information
Toronto Aeroport Limo does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:
4.1 Service Providers
We work with trusted third-party service providers who assist us in operating our business, including payment processors, booking management software providers, email communication platforms, and website hosting services. These providers are only given access to the personal information they need to perform their specific function and are contractually required to handle that information securely and in accordance with applicable privacy law.
4.2 Chauffeurs and Dispatch
To fulfil your booking, we share relevant booking details (your name, pickup address, destination, and contact number) with the assigned chauffeur and our internal dispatch team. This information is used solely for the purpose of completing your journey and is not retained by our chauffeurs beyond the completion of the booking.
4.3 Legal Requirements
We may disclose your personal information if required to do so by law, court order, or regulatory authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of Toronto Aeroport Limo, our clients, or the public.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our business, personal information held by us may be transferred to the acquiring entity as part of that transaction. We will notify affected clients via email or a prominent notice on our website if such a transfer occurs.
5. How Long We Keep Your Information
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, and reporting requirements. Booking records are typically retained for a period of seven years to comply with Ontario tax and business record-keeping obligations. After this period, personal information is securely deleted or anonymised.
If you request that your personal information be deleted and there is no legal obligation requiring us to retain it, we will action your request within 30 days and confirm deletion in writing.
6. Cookies and Tracking Technologies
Our website torontoaeroportlimo.com uses cookies and similar tracking technologies to improve your browsing experience, analyse website traffic, and understand how visitors use our site. A cookie is a small text file stored on your device when you visit a website.
6.1 Types of Cookies We Use
- Essential cookies: required for the website to function correctly, including booking form functionality and session management
- Analytics cookies: used to collect anonymous information about how visitors use our website (for example, Google Analytics)
- Preference cookies: used to remember your settings and preferences for future visits
- Marketing cookies: used to deliver relevant promotional content where you have provided consent
6.2 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Please note that disabling certain cookies may affect the functionality of our website, including the ability to complete a booking. For more information on managing cookies, visit the help section of your browser or allaboutcookies.org.
7. How We Protect Your Information
Toronto Aeroport Limo takes the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:
- Secure HTTPS encryption on our website
- Payment card data processed through PCI-DSS compliant payment processors – we do not store full card numbers
- Access controls limiting who within our organisation can access personal information
- Regular review of our data security practices and procedures
- Staff training on privacy and data protection obligations
While we take all reasonable steps to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to addressing any data security incidents promptly and in accordance with applicable law.
8. Your Privacy Rights
Under PIPEDA and applicable Canadian privacy legislation, you have the following rights regarding your personal information held by Toronto Aeroport Limo:
- Right of access: you have the right to request a copy of the personal information we hold about you
- Right of correction: you have the right to request that inaccurate or incomplete personal information be corrected
- Right of deletion: you have the right to request that your personal information be deleted, subject to our legal retention obligations
- Right to withdraw consent: where we process your information based on consent (such as for promotional communications), you have the right to withdraw that consent at any time
- Right to complain: you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated
To exercise any of these rights, please contact us using the details provided in Section 10. We will respond to all privacy requests within 30 days. In some cases, we may need to verify your identity before processing your request.
9. Third-Party Websites and Links
Our website may contain links to third-party websites, including social media platforms, review sites, and payment processors. These websites operate independently of Toronto Aeroport Limo and have their own privacy policies. We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policy of any website you visit via a link from our site.
10. Children’s Privacy
Our services are not directed at children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at the details provided in Section 11 and we will take steps to delete that information promptly.
11. Contact Us – Privacy Enquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or how Toronto Aeroport Limo handles your personal information, please contact us:
- Website: torontoaeroportlimo.com/contact-us/
We are committed to resolving all privacy enquiries promptly and transparently. If you are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.
12. Updates to This Privacy Policy
Toronto Aeroport Limo reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will update the “Last Updated” date at the top of this page. For significant changes that materially affect how we handle your personal information, we will notify you by email (if we hold your email address) or by placing a prominent notice on our website prior to the change taking effect.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this policy constitutes your acceptance of those changes.